Report Lost or Stolen Debit or Credit Card

Notify NextStep FCU immediately if you have misplaced your debit or credit card or fear it has been stolen

We will take immediate action to prevent any future unauthorized use of your card, to assist in identifying & disputing any unauthorized transactions that may have occurred, and to discuss options for requesting a new card.

During business hours, simply call a NextStep branch:

Albany: 518.456.1611
Troy: 518.286.1611

After hours: to report a lost or stolen Visa Debit Card, call:
800.472.3272

After hours, to report a lost or stolen Visa Credit Card, call:
866.260.8238