Message Received
Thank you for contacting NextStep.
We have received your message and will work to get back to you as soon as possible.
As you may know, as of April 2, 2026, NextStep upgraded our online banking service to a new, faster, and more secure system. However, a few customers are reporting difficulty logging in or using our new service.
ISSUES LOGGING IN?
All NextStep online banking customers must re-enroll to access the new system and their accounts.
- Visit our new online banking portal
- Re-enroll by clicking the ENROLL button below the CONTINUE button – you’ll be asked your member number, social security number, and date of birth
ISSUES WITH THE NEXTSTEP MOBILE APP?
Our upgraded online banking platform includes a new mobile app. If you downloaded your app before April 2, 2026, please delete it and download the new NextStep App from the Apple App Store or Google Play.
ZELLE?
NextStep no longer offers Zelle. Customers are encouraged to use alternative peer-to-peer payment applications.
OTHER ISSUES?
NextStep is working diligently to resolve a small number of other reported issues, including access through online banking to NextStep credit cards. We expect to have all these issues resolved soon.