Posted 1 year ago

Tired of high-pressure sales goals & quotas that make it difficult to deliver the high-quality service you strive to provide your clients? Lower your stress and get ready to do your best work at School Systems Federal Credit Union. We’re looking for a customer service focused problem solver to help us work toward our goals of improving the lives of the members who belong to our financial cooperative. No pushy sales, just a mandate to provide quality service, solve problems, and offer honest, helpful advice.

Come help us make a difference!

Immediate Responsibilities include:

  • Answering inbound calls, providing information to and/or performing transactions for our members
  • Assisting in person members with transactions and questions
  • Processing mail-in transactions
  • Daily balancing of cash drawer and checks received
  • Working together as a team to complete opening/closing procedures and daily branch tasks

Eventual Responsibilities include:

  • Performing account research for members, including debit and credit card transactions/declines
  • Assisting members with accessing and/or using our electronic services
  • Opening new accounts, and educating members on our products and services to ensure they are able to select the best option based on their needs
  • Coordinating with the Branch Manager and Back Office staff to solve more complex member issues
  • Discussing and educating members on our loan offerings, with the possibility of additional training to assist loan officers in taking new member loan applications
  • Actively listening to help improve our member’s experience and relationship, offering relevant products to help alleviate financial friction in their lives

Educational Opportunities:

  • Certified Credit Union Financial Counselor training available
  • Other CUNA Certification training available if interested

No prior financial experience required, but a solid track record of delivering high quality customer service is a must. Near term room for advancement available to individuals who show a desire to learn & grow. Prior experience with Loans and Financial Products is a plus.


  • 401(k) 6% Match
  • Dental insurance
  • Health insurance
  • Paid sick time
  • Paid time off
  • Professional development assistance
  • Vision insurance


  • Full Time
  • Monday to Friday and some Saturdays

Apply Online