Posted 4 months ago

Ready to take the next step in your banking career? Do you thrive on trying to improve everyone around you? Solving problems? Being a good listener? Are you a continual learner who wants an opportunity to help build the next, great, community financial institution?

NextStep Federal Credit Union is on the lookout for a great Branch Manager. No sales quotas, no branch accounting, no micromanaging – just an emphasis on building relationships, coaching employees, and guiding our members toward the products and services that can help them achieve their financial goals.

Responsibilities include:

  • Answering inbound calls, providing information to and/or performing transactions for our members
  • Assisting in-person members with transactions and questions
  • Troubleshooting escalated Member Service Representative issues
  • Scheduling of branch staff
  • Training and coaching branch staff
  • Opening accounts, including educating members on our products and services to help them select the best option to meet their needs
  • Educating members on our loans, taking applications, and potentially closing loans
  • Assisting members with accessing and/or using our electronic services
  • Coordinating with Back Office and/or Management to solve more complex member issues
  • Actively listening, to help improve our member’s experience and relationship, offering relevant products to help alleviate financial friction in our members lives
  • Member & community outreach
  • Working with Management to develop goals & strategies

Educational Opportunities:

  • Certified Credit Union Financial Counselor training available, pay increase for becoming certified
  • Other CUNA Certification training available if interested

Job Type: Full-time

Pay: $60,000.00 – $75,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • Monday to Friday
  • Saturdays – 2 to 3 per month

Work Location: In person

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